Terms of Service

§ 1. Service provider

1.1. The Service is provided by RR-Soft, a sole proprietorship operated by Łukasz Krzysiak under Polish law, ul. Kierbedzia 8A, 00-728 Warszawa, Poland, NIP / VAT-EU: 921-192-91-92, REGON: 060629850 (“RR-Soft”, “Calcopolis”, “we”, “us”).

1.2. Contact for contractual, support, legal, consumer, and illegal-content notices: contact@calcopolis.com

1.3. Calcopolis is available to Business Customers, Consumers, and Consumer-like Business Customers. The Service is designed primarily as a business and professional tool, but mandatory consumer protections apply where required by law.

§ 2. Definitions

2.1. Service — the Calcopolis SaaS platform, website, APIs, embed delivery, builder, templates, documentation, dashboards, automations, and related tools.

2.2. Account — your registered workspace on Calcopolis.

2.3. Calculator / Form — an interactive project you build, publish, or embed, including its configuration, content, formulas, fields, automations, and visual design.

2.4. Embed — a script, iframe, file, or other technical method that displays a Calculator on a website or in another digital environment.

2.5. Hosted Embed — an Embed loaded from Calcopolis infrastructure or infrastructure used by Calcopolis, such as hosting, application servers, storage, or API servers.

2.6. Self-Hosted Embed — an Embed file you download, export, copy, or host on your own server, CDN, website, or client infrastructure.

2.7. Backend Features — functions that require Calcopolis servers, such as saving leads in Calcopolis, server-side webhooks, certain email actions, payment-related actions, account dashboards, analytics, reCAPTCHA verification, and features marked as server-side.

2.8. Client-Side Features — functions that run in the visitor’s browser without calling Calcopolis servers, such as formula calculation, UI logic, charts, visibility rules, client-side JavaScript actions, and client-side webhooks to your own endpoint.

2.9. End User — a person who interacts with your published Calculator.

2.10. Lead Data — personal data submitted by End Users through your Calculator or otherwise processed through lead capture, forms, integrations, webhooks, emails, exports, or automations.

2.11. Customer Content — texts, formulas, images, logos, scripts, files, pricing, offers, descriptions, disclaimers, and other content you upload, create, configure, or publish through the Service.

2.12. You / Customer — the person or entity using the Service under these Terms.

2.13. Business Customer — a Customer acting for business, professional, trade, or organisational purposes.

2.14. Consumer — a natural person concluding a contract for purposes outside their trade, business, craft, or profession.

2.15. Consumer-like Business Customer — a natural person conducting business activity who concludes a contract directly related to that activity, where the contract does not have a professional character for that person under applicable Polish consumer-protection rules.

2.16. Custom Development — bespoke calculator, form, integration, implementation, consulting, configuration, migration, or other work ordered separately from the standard SaaS subscription.

2.17. DPA — a data processing agreement or equivalent data processing terms governing processing of personal data by RR-Soft on your behalf where required by data protection law.

§ 3. Contract documents

3.1. Your contract with RR-Soft consists of the following documents, in order of precedence unless expressly stated otherwise:

a) any separately signed written agreement or statement of work for Custom Development;

b) any order form, checkout confirmation, invoice, or plan confirmation accepted by RR-Soft;

c) where applicable, the DPA for Lead Data processed by Calcopolis on your behalf;

d) these Terms of Service;

e) the Privacy Policy;

f) the Cookie Policy;

g) the current public pricing page (Pricing Page), plan limits, and feature descriptions.

3.2. If you use the Service on behalf of a company, organisation, client, or other legal entity, you represent that you are authorised to bind that entity.

3.3. In case of conflict, mandatory consumer, data protection, or other mandatory legal provisions prevail to the extent they cannot be excluded or limited.

§ 4. Electronic services and technical requirements

4.1. These Terms also constitute the rules for provision of electronic services within the meaning of Polish law on electronic services.

4.2. Electronic services may include, depending on your plan and configuration: account registration and login, calculator building, calculator hosting and embedding, lead capture, dashboards, integrations, email actions, webhooks, analytics, templates, documentation, subscription management, support communication, and related technical services.

4.3. To use the Service, you need at least: internet access, an active email address, a modern and updated web browser, JavaScript enabled, cookies or local storage enabled where required for login or functionality, and hardware capable of using web applications. Embedded Calculators may also require compatibility with scripts, iframes, CORS, CSP settings, TLS, and third-party services used by you.

4.4. You are responsible for your equipment, browser, network, website, hosting, domain, DNS, TLS certificate, security settings, content security policy, caching, and third-party tools used with the Service.

4.5. You must not provide, transmit, publish, or configure unlawful content through the Service. You must not use the Service for spam, phishing, malware, credential harvesting, unlawful tracking, infringement of third-party rights, deceptive practices, or unlawful collection of personal data.

§ 5. The Service

5.1. Calcopolis is an online tool for building, styling, publishing, and embedding calculators and forms. Depending on your plan, the Service may include quotas such as views, leads, emails, automations, integrations, templates, team features, AI-assisted features, and analytics.

5.2. At present, Calculators are intended to be embedded on websites controlled by you or your clients. Calcopolis does not currently provide public calculator landing pages hosted on the Calcopolis domain, unless such a feature is introduced later or expressly agreed in a separate order.

5.3. By default, a published Calculator may be delivered as a JavaScript embed file hosted on Calcopolis infrastructure. You may also download or export the embed file and serve it from your own server, CDN, website, or client infrastructure where the Service provides this option.

5.4. A Self-Hosted Embed runs largely in the End User’s browser. Core Client-Side Features — including formula calculation, visibility logic, charts, and many user interactions — can work without continuous access to the Calcopolis backend. Backend Features run only when available and configured by you.

5.5. You are responsible for choosing the publishing model, configuration, formulas, integrations, disclosures, disclaimers, privacy notices, and business-continuity setup appropriate for your use case, industry, compliance obligations, and risk profile.

5.6. The Service is not designed as a regulated legal, tax, medical, financial, insurance, credit, investment, employment, safety-critical, or life-critical system. You must not rely on the Service as a substitute for professional review.

5.7. AI-assisted features, if available, are intended to assist with creation, configuration, examples, or productivity. Lead Data and other personal data submitted by End Users are not provided to AI features or AI providers, unless the Privacy Policy, DPA, and Service configuration expressly state otherwise.

§ 6. Fees and pricing

6.1. Current subscription fees, plan limits, and included features are published on the public Pricing Page, which forms part of your agreement as referenced in § 3. Fees applicable to your order are those displayed on the Pricing Page and at checkout when you conclude a paid contract.

6.2. Prices are shown in the currency indicated on the Pricing Page and may exclude or include VAT depending on how they are presented at checkout. Applicable taxes are calculated at payment or invoicing based on billing data, tax status, and applicable law.

6.3. We may change prices, plan limits, features, or quotas for the future. We will give reasonable advance notice of material price increases for existing paid subscriptions where required or commercially practicable. Continued use after the effective date of a change constitutes acceptance, unless you cancel before renewal.

6.4. Custom Development is not covered by standard subscription pricing. It is quoted individually in a separate offer, statement of work, email confirmation, or order confirmation and is governed by § 13.

6.5. Unless expressly stated otherwise, fees are non-refundable after the paid period starts, except where required by mandatory consumer law, where we charge you in error, or where we expressly agree otherwise.

§ 7. Subscriptions and payment

7.1. Paid plans are billed in advance on a monthly, annual, or other cycle selected at checkout or agreed in writing.

7.2. Payments are processed by Stripe or another designated payment provider. We do not store full payment card details.

7.3. Subscriptions renew automatically unless cancelled before the renewal date, subject to the plan and checkout terms.

7.4. You can upgrade, downgrade, or cancel through your account settings or by contacting us, subject to plan rules, billing cycles, and technical availability.

7.5. Failure to pay may result in suspension, downgrade to a free or limited plan, loss of paid features, or termination of access.

7.6. If we charge you in error, such as a verified duplicate payment, contact us promptly. We will correct verified billing errors in a reasonable manner by refund, account credit, or invoice correction.

7.7. You are responsible for keeping billing details, VAT details, invoice details, and payment method information accurate and up to date.

§ 8. Consumers and Consumer-like Business Customers

8.1. If you are a Consumer or Consumer-like Business Customer, you have mandatory rights under applicable Polish and EU consumer protection law, including rights relating to information, complaints, conformity of digital services, and withdrawal from a distance contract, subject to statutory exceptions.

8.2. The right of withdrawal from a distance contract generally expires after 14 days. Because Calcopolis does not currently use a separate checkout checkbox collecting your express consent to start performance during the withdrawal period and your acknowledgement of losing the withdrawal right, RR-Soft will not rely on contractual loss of the statutory withdrawal right for Consumers or Consumer-like Business Customers unless and until such a mechanism is validly implemented.

8.3. If you validly withdraw from a paid distance contract, access to paid features may end and fees will be refunded as required by mandatory law. If mandatory law allows RR-Soft to charge for part of the Service already provided, such charge may be deducted only where the legal requirements for doing so are met.

8.4. If RR-Soft later introduces a valid consent and acknowledgement mechanism for immediate performance of digital services or digital content, the checkout or order flow may state that you lose the withdrawal right in the circumstances permitted by mandatory law.

8.5. Nothing in these Terms excludes or limits rights that Consumers or Consumer-like Business Customers cannot waive under mandatory law.

8.6. Consumer and Consumer-like Business Customer complaints are handled under § 21. You may also use out-of-court complaint and redress mechanisms where available under applicable law. RR-Soft does not undertake in advance to use any specific alternative dispute resolution entity unless mandatory law requires otherwise.

§ 9. Business customers

9.1. If you register as a business, provide business billing details, use the Service for client work, or otherwise act for professional purposes, you are treated as a Business Customer unless mandatory law provides otherwise.

9.2. For Business Customers, the limitations of liability, disclaimers, indemnities, jurisdiction clauses, non-refundability rules, and responsibility allocations in these Terms apply to the fullest extent permitted by Polish law.

9.3. Statutory consumer protections do not apply to pure B2B relationships. You are responsible for assessing whether the Service is appropriate for your business, clients, industry, legal obligations, and risk profile.

§ 10. Account and acceptable use

10.1. You agree to provide accurate registration, contact, tax, and billing information.

10.2. You agree to keep login credentials secure and to promptly notify us of unauthorised access or suspected security incidents involving your Account.

10.3. You agree to use the Service lawfully and in line with these Terms, applicable laws, third-party rights, and documentation.

10.4. You agree to ensure your Calculators, formulas, texts, prices, offers, disclaimers, lead forms, scripts, cookies, tracking, and automations comply with applicable law.

10.5. You agree to obtain all necessary rights, licences, permissions, consents, and legal bases for content, personal data, integrations, scripts, images, fonts, icons, and branding you publish or use.

10.6. You agree not to abuse quotas, circumvent technical limits, reverse engineer the platform except as allowed by mandatory law, scrape the Service, overload infrastructure, or interfere with the Service.

10.7. The Service is a general-purpose tool and we do not pre-screen, interpret, or approve the fields you create or the data End Users submit. You must not configure the Service to collect special-category personal data, criminal-offence data, children’s data, health data, government identifiers, or other high-risk data unless you are legally entitled to do so, have implemented appropriate safeguards, and have any required DPA or written arrangements with RR-Soft. You must not use the Service to collect full payment card numbers, passwords, authentication credentials, or data that is unlawful to collect.

10.8. You must not use the Service for illegal, deceptive, harmful, discriminatory, abusive, infringing, malicious, or security-compromising purposes.

10.9. You are solely responsible for how you configure Calculators, including formulas, prices, legal disclaimers, data collection practices, consents, cookie notices, marketing permissions, and messages shown to End Users.

10.10. We may remove, disable, suspend, or restrict access to Customer Content, Calculators, Accounts, or features if we reasonably believe they violate these Terms, applicable law, third-party rights, security requirements, payment rules, platform rules, or the rights of End Users.

§ 11. Publishing models

11.1. Hosted Embed. By default, a Calculator may be delivered as a JavaScript embed file hosted by Calcopolis. The Calculator is displayed on a website controlled by you or your client, but the embed file may be loaded from Calcopolis infrastructure. Availability depends on our systems, your configuration, third-party providers, network conditions, and the End User’s environment.

11.2. Self-Hosted Embed. Where available, you may download or export the embed file and publish the Calculator by hosting that file on your own server, CDN, website, or client infrastructure. In this model, many Client-Side Features continue to operate even if Calcopolis backend services are temporarily unavailable. You control hosting, caching, TLS, security headers, versioning, updates, and availability of the embed file on your side.

11.3. Backend Features. Self-hosting an embed file does not make Backend Features independent from Calcopolis. Features such as saving leads in Calcopolis, server-side webhooks, email actions, account dashboards, subscription checks, analytics, and other server-side functionality may still require access to Calcopolis systems.

11.4. Your backend and client-side integrations. Calcopolis allows actions that call your systems directly from the browser, including client-side webhooks to n8n, Make, Zapier, CRMs, spreadsheets, or your own API, and custom JavaScript actions, subject to plan features. Data sent to your endpoints is transmitted under your control and your responsibility.

11.5. We are not responsible for your servers, forms embedded on your website, automation flows, endpoint security, scripts, third-party tools, rate limits, CORS configuration, CSP configuration, anti-spam configuration, email deliverability, CRM processing, or other systems you connect.

11.6. Use of Self-Hosted Embed and/or client-side integrations does not transfer to RR-Soft responsibility for your configuration, your infrastructure, your client’s infrastructure, or outcomes produced by formulas, pricing, and business logic you define.

§ 12. Leads, privacy and data processing

12.1. You choose how Lead Data is collected and processed. Typical options include:

a) Calcopolis backend — e.g. saving leads in Calcopolis, server-side webhooks, email sending through our systems, analytics, or other server-side features. For Lead Data stored or processed by Calcopolis on your documented instructions, you are the data controller and RR-Soft acts as a processor, unless a different role is required by law or agreed in writing.

b) Your own systems — e.g. client-side webhooks, custom JavaScript, or integrations pointing to n8n, Make, Zapier, CRM, spreadsheets, email tools, or other tools you operate or procure. In those cases, you are responsible for the lawful basis, privacy notice, security, transparency, retention, data subject rights, international transfers, and compliance of those destinations.

c) Mixed setup — e.g. calculation on the client, lead saved in Calcopolis and mirrored to your webhook. You must ensure each processing path is lawful, secure, documented, and transparent to End Users.

12.2. You must provide End Users with appropriate information, including privacy notice, cookies notice, marketing consents, lawful basis, controller identity, and information on recipients of data. You must honour data subject requests for data you control.

12.3. By configuring lead capture, integrations, emails, analytics, or webhooks, you instruct us to process Lead Data only as needed to provide the Service and represent that you have a valid legal basis and all required notices and consents.

12.4. Lead Data stored in Calcopolis is hosted in Microsoft Azure. Email-related processing may use Google Workspace. Payments are processed by Stripe. Cloudflare is used as a DNS provider only, unless the Privacy Policy or DPA states otherwise for a particular feature.

12.5. AI features, if available, do not process Lead Data or other personal data submitted by End Users and do not have access to such data, unless this is expressly changed in the Service, Privacy Policy, and DPA before such processing begins.

12.6. Lead Data is retained until you delete it, delete the relevant Calculator or Account, or request deletion where available, subject to backups, security logs, legal obligations, tax obligations, dispute protection, and technical retention described in the Privacy Policy or DPA. You may export Lead Data as a CSV file through the Service where this feature is available.

12.7. Where RR-Soft acts as your processor, processing is governed by the DPA. The DPA may specify subject matter, duration, nature and purpose of processing, categories of personal data, categories of data subjects, subprocessors, security measures, assistance, deletion or return of data, audits, and international transfer safeguards.

12.8. If we receive a data subject request, regulator inquiry, complaint, or legal request relating to Lead Data that we process as your processor, we may refer it to you or assist you as required by the DPA, Privacy Policy, and applicable law.

12.9. You must not configure Calculators to collect data that is unnecessary, excessive, misleading, unlawful, or disproportionate to your stated purpose. We do not routinely monitor the content of your forms, but we may act if we become aware of unlawful, high-risk, or abusive processing.

§ 13. Custom Development

13.1. RR-Soft may offer Custom Development — building, adapting, migrating, designing, consulting on, or configuring calculators, forms, integrations, and automations outside the self-service subscription. Such work is priced individually, scoped in a separate quote, statement of work, email confirmation, or order confirmation, and is not included in standard plan fees unless expressly stated.

13.2. Before you place a final order for Custom Development, RR-Soft will provide the agreed key details for that project, such as scope, assumptions, price, payment terms, expected deliverables, acceptance process, number of correction rounds if applicable, and any important exclusions. Details may be agreed by email, quote, statement of work, order confirmation, or another written form.

13.3. Unless expressly agreed otherwise in writing, Custom Development is performed on a best-effort basis and does not include any guaranteed business result, conversion rate, legal compliance, regulatory approval, tax correctness, financial accuracy, or uptime commitment.

13.4. You are responsible for providing complete and accurate requirements, formulas, prices, business rules, texts, legal disclaimers, branding assets, third-party credentials, test scenarios, and approval feedback. Delays or errors caused by incomplete or inaccurate materials are your responsibility.

13.5. Unless a separate agreement says otherwise, acceptance occurs when you approve the deliverable, publish it, use it commercially, request only minor corrections, or do not report material defects within 7 days after delivery.

13.6. Unless expressly included in the order, Custom Development does not include copywriting, legal review, tax review, regulated-industry review, data protection impact assessment, custom hosting, long-term maintenance, monitoring, SLA, or support for third-party systems.

13.7. Liability for Custom Development is limited as in § 19, unless a separate written agreement signed by RR-Soft states a different liability cap.

§ 14. Third parties and agency use

14.1. You may allow employees, freelancers, agencies, clients, contractors, or other third parties to build or manage Calculators in your Account, subject to plan features and access rights. You remain fully responsible for their work as if you had done it yourself.

14.2. RR-Soft is not liable for errors, omissions, unlawful content, copyright or trademark infringement, misleading pricing, incorrect formulas, privacy violations, missing consents, poor conversion rates, regulatory non-compliance, or client disputes arising from Calculators configured by you or by any third party on your behalf.

14.3. If you are an agency, freelancer, consultant, or integrator building for a client, you are responsible for your relationship with that client, scope, approvals, handover, maintenance, data protection roles, end-client instructions, legal compliance, and any representations you make to that client.

14.4. You must not represent that RR-Soft guarantees your services, endorses your work, is a party to your contract with your client, or accepts liability toward your client or End Users, unless RR-Soft expressly agrees in writing.

§ 15. Support

15.1. We provide email support through channels indicated on the website, such as contact form or contact@calcopolis.com. We intend to offer reasonable support to all customers, subject to plan limits, availability, workload, and reasonable use.

15.2. Support is not guaranteed, is not an SLA, and does not create a warranty, guaranteed response time, guaranteed fix, or obligation to solve every issue. Some issues may depend on your website, your hosting, your client’s infrastructure, third-party tools, browser settings, custom code, integrations, DNS, email delivery, or other matters outside our control.

15.3. We are not responsible for downtime, misconfiguration, formula errors, broken embeds, custom code issues, external integrations, client hosting, third-party builder errors, or changes outside our control — even if we attempt to assist informally.

15.4. We may refuse, limit, or separately charge for support that concerns third-party systems, custom code, debugging of your website, regulated-industry review, data migration, recovery caused by your error, or matters outside the standard Service.

§ 16. Availability, maintenance and backups

16.1. The Service is provided on an “as available” and “as is” basis. We do not guarantee uninterrupted access, error-free operation, specific uptime percentages, specific response times, or that Backend Features will always be available. No SLA is offered by default.

16.2. Maintenance, updates, security work, outages, capacity limits, abuse prevention, third-party failures, Microsoft Azure, Stripe, Google Workspace, DNS providers, email systems, payment systems, reCAPTCHA, analytics tools, internet failures, and force majeure may affect the Service. We may modify, suspend, restrict, or discontinue features with reasonable notice where practicable.

16.3. You may use Self-Hosted Embeds, exports, client-side integrations, and your own backups for business continuity where available. You are responsible for testing critical Calculators and maintaining appropriate backups, screenshots, exports, copies of configuration, records of formulas, and exports of Lead Data where the Service provides such tools.

16.4. We may implement technical limits, rate limits, anti-abuse measures, storage limits, email limits, webhook limits, API limits, security blocks, and fair-use policies to protect the Service and other users.

§ 17. Intellectual property

17.1. RR-Soft owns the Service, platform code, builder, runtime, backend, Calcopolis brand, templates, documentation, UI, designs, examples, know-how, and related intellectual property, except for your content and third-party components. We grant you a limited, non-exclusive, non-transferable, revocable licence to use the Service during your subscription for your internal business or client projects, subject to these Terms and plan limits.

17.2. You retain rights to your Customer Content, formulas, branding, and data you supply. You grant us a worldwide, non-exclusive, royalty-free licence to host, process, transmit, display, copy, cache, back up, and otherwise use your Customer Content as necessary to provide, secure, support, and improve the Service.

17.3. You must not remove proprietary notices, attribution, or branding except where your plan expressly allows whitelabel use.

17.4. If you submit feedback, ideas, feature requests, or suggestions, we may use them without restriction or compensation, provided we do not disclose your confidential business information in doing so.

§ 18. Disclaimers and regulated use

18.1. Calculators are general-purpose tools. We do not warrant that:

a) results, quotes, ROI figures, margins, savings, eligibility checks, tax calculations, legal conclusions, health outputs, or financial calculations are accurate for your context;

b) the Service will meet your specific business goals, conversion rates, revenue targets, lead quality expectations, SEO goals, or client requirements;

c) integrations, webhooks, emails, payments, analytics, AI-assisted features, or third-party automations will always be delivered, executed, or accepted by third-party systems;

d) templates, examples, documentation, generated content, or AI-assisted suggestions, if available, are fit for a regulated industry without your independent review;

e) any Calculator configured by you will constitute a valid offer, quote, contract, advice, recommendation, diagnosis, assessment, or regulated communication.

18.2. You must independently verify calculations, formulas, prices, legal disclaimers, taxes, compliance, privacy notices, consents, and regulated content before relying on them in offers, contracts, sales processes, advertisements, legal, tax, medical, financial, insurance, credit, employment, public-sector, or regulated communications.

18.3. Mandatory consumer warranty and conformity rights remain unaffected where they cannot be lawfully excluded.

§ 19. Limitation of liability

19.1. For Business Customers, to the fullest extent permitted by applicable law, RR-Soft’s total aggregate financial liability arising out of or relating to the Service, Custom Development, these Terms, any order, any Calculator, any integration, or any support in any 12-month period is limited to the fees actually paid by you to RR-Soft for the affected Service in that 12-month period, or EUR 100 if you use only a free plan and paid no fees.

19.2. For Business Customers, RR-Soft is not liable for indirect, incidental, special, consequential, exemplary, or punitive damages, including loss of profit, revenue, business, goodwill, reputation, data, leads, expected savings, contracts, opportunities, business interruption, client claims, regulatory exposure, or costs of substitute services.

19.3. Without limiting § 19.1 and § 19.2, RR-Soft is not liable for damages arising from:

a) bugs, errors, interruptions, downtime, maintenance, security work, or changes in the Calcopolis backend, APIs, algorithms, formula engine, calculator runtime, embed delivery, or automation pipeline;

b) incorrect output caused by formulas, rules, pricing, content, scripts, or configuration set by you, your employees, contractors, agencies, clients, or other authorised users;

c) failure, rejection, downtime, delay, rate limiting, pricing changes, policy changes, or misconduct of Microsoft Azure, Stripe, Google Workspace, DNS providers, email systems, reCAPTCHA, analytics, CRM, automation, payment, or other third-party services;

d) use of Self-Hosted Embed combined with your infrastructure, your client’s infrastructure, caching, security settings, CSP, CORS, TLS, DNS, scripts, or website changes;

e) client-side webhooks, custom JavaScript, tracking scripts, tags, pixels, or endpoints controlled by you or third parties;

f) actions or omissions of freelancers, agencies, employees, clients, contractors, or anyone configuring Calculators on your Account;

g) use of the Service in regulated, high-risk, safety-critical, legal, tax, medical, financial, insurance, credit, public-sector, or employment contexts without independent professional review;

h) unauthorised access caused by your credentials, weak passwords, compromised devices, misconfigured permissions, shared accounts, or third-party access granted by you.

19.4. Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud, intentional misconduct, gross negligence where it cannot be limited, or any liability that cannot be excluded under mandatory law.

19.5. If you are a Consumer or Consumer-like Business Customer, nothing in these Terms limits your statutory rights regarding defective or non-conforming digital services where mandatory law does not allow such limitation.

19.6. You acknowledge that the limitation of liability above is a material part of these Terms and that fees for the Service are set in reliance on it.

§ 20. Indemnification

20.1. To the extent permitted by law, you will indemnify and hold RR-Soft harmless from claims, damages, fines, penalties, settlements, losses, liabilities, and reasonable legal costs arising from:

a) your Calculators, Customer Content, formulas, prices, offers, scripts, tracking, embeds, and automations;

b) Lead Data you collect, process, export, transmit, disclose, or send to third-party systems;

c) your breach of these Terms, applicable law, third-party rights, consumer law, advertising law, data protection law, intellectual property law, or industry rules;

d) disputes between you and your clients, End Users, employees, contractors, agencies, freelancers, vendors, or business partners;

e) your use of the Service in regulated, high-risk, or professional contexts without proper review, licences, disclaimers, notices, or approvals.

20.2. This indemnity applies only to the extent permitted by mandatory law and does not limit rights of Consumers or Consumer-like Business Customers that cannot be waived.

§ 21. Complaints and illegal-content notices

21.1. Complaints relating to the Service may be submitted by email to contact@calcopolis.com.

21.2. A complaint should include, where possible: your name or company name, email address connected with the Account, description of the issue, date and circumstances of the issue, affected Calculator or URL, screenshots or logs if available, and what remedy you request.

21.3. We will respond to complaints within 14 days where required by consumer law, and otherwise within a reasonable time. We may ask for additional information if it is necessary to assess the complaint.

21.4. Responses to complaints will be sent by email to the address used for the complaint or connected with the Account.

21.5. Notices concerning allegedly illegal content, intellectual property infringement, privacy infringement, phishing, malware, unlawful data collection, or other legal risk may be sent to contact@calcopolis.com. The notice should identify the relevant content or URL, explain why it is unlawful or infringing, include contact details of the notifier, and include a statement that the notice is made in good faith.

21.6. We may disable, restrict, remove, or suspend access to content, Calculators, embeds, or Accounts where we reasonably believe this is necessary to comply with law, protect rights, prevent abuse, preserve security, or reduce legal risk. Where appropriate and lawful, we may notify the affected Customer.

§ 22. Suspension and termination

22.1. You may cancel a paid subscription before renewal. Access generally continues until the end of the paid period, unless these Terms or mandatory law provide otherwise. You may delete your Account subject to technical, legal, tax, security, anti-fraud, and data-retention requirements.

22.2. We may suspend, restrict, downgrade, or terminate access if you materially breach these Terms, fail to pay, create security, legal, operational, reputational, payment, or data protection risk, exceed limits, misuse the Service, or if required by law or third-party provider rules. We will give notice where reasonable unless immediate action is necessary.

22.3. Upon termination, your right to use the Service ends. Provisions that by nature should survive remain in effect, including fees owed, intellectual property, data protection, disclaimers, liability limits, indemnity, complaints, governing law, and disputes.

22.4. You are responsible for exporting your data before closure where the Service provides export tools. Lead Data may be exported as CSV where available. After termination, account deletion, or deletion of specific leads, data may be deleted, retained, anonymised, or archived according to the Privacy Policy, DPA, legal obligations, dispute-protection needs, and technical backups.

§ 23. Changes to these Terms

23.1. We may update these Terms to reflect legal, technical, security, pricing, product, operational, or business changes. We will publish the new version with an updated date and, for material changes affecting existing paid subscriptions, notify Account holders in advance where appropriate or required.

23.2. If you do not agree to updated Terms, you may cancel before the effective date. Continued use after the effective date constitutes acceptance, subject to mandatory consumer law.

23.3. Changes that are purely editorial, required by law, favourable to users, security-related, or necessary to prevent abuse may take effect immediately where permitted by law.

§ 24. Governing law and disputes

24.1. These Terms are governed by the law of Poland, without regard to conflict-of-law rules. Mandatory consumer protections in your country of residence remain unaffected.

24.2. For Business Customers, disputes shall be submitted to the courts competent for the seat of RR-Soft in Warsaw, unless mandatory law provides otherwise.

24.3. Consumers and Consumer-like Business Customers may bring proceedings in courts available to them under mandatory consumer protection rules.

24.4. Before initiating court proceedings, Business Customers agree to first contact RR-Soft and attempt in good faith to resolve the dispute informally, unless urgent legal action is necessary to protect rights or comply with limitation periods.

§ 25. Final provisions

25.1. If any provision of these Terms is held invalid, ineffective, or unenforceable, the remainder stays in effect, and the invalid provision will be replaced by a valid provision that most closely reflects the original commercial and legal purpose where permitted by law.

25.2. Our failure to enforce a right is not a waiver of that right.

25.3. You may not assign these Terms without our consent. We may assign them in connection with a merger, acquisition, restructuring, sale of assets, transfer of the Service, or change of business form.

25.4. These Terms are drawn up in English because the Service is directed primarily to international business users. A Polish version may be provided where required for Consumers or Consumer-like Business Customers. In case of discrepancies, the version validly provided to the Customer under mandatory law prevails to the extent required by that law.

25.5. Questions regarding these Terms: contact@calcopolis.com